top of page

FAQs

MF_LTSC_June_023.jpg
  • Where is your shop?
    We are based in Cardiff - you can find us here: 593 Cowbridge Road East Victoria Park Cardiff South Wales, UK CF5 1BE
  • What do you offer?
    Day-to-day we offer fresh cupcakes, macarons, cookies, doughnuts, tray bakes, and counter cakes for takeaway and dine-in. We also offer brunch as well as celebration cakes for all occasions.
  • What are your opening hours?
    We are open Wednesday-Saturday 10:00-17:30, and Sunday 10:00-16:00. The shop is closed on Mondays & Tuesdays but you can still place online orders.
  • Do you have parking available?
    We have short-stay parking available at the front of the shop. There is also ample on-street parking around Victoria Park just across the road from us.
  • Do I need to book a table for brunch?
    Whilst we accept walk-ins, the cafe can be quite busy at times (especially during weekends), so if you would like to dine in then we highly recommend booking a table for brunch. It's super quick and easy to do so online here. We don't take bookings for the outside tables, so if the weather is good then you're more than welcome to grab a table outside :) Please note that we do not take bookings for coffee and cake. Our brunch service finishes around 3pm and you can usually find a table from then onwards.
  • Are your cakes vegetarian/vegan friendly?
    The majority of our cakes are vegetarian friendly and we also offer some vegan options - these will be marked (vg).
  • Are any of your cakes gluten-free?
    Unfortunately we do not offer gluten-free cakes, however all of our macarons are gluten-free!
  • Help I need a cake ASAP!
    If you are in need of a celebration cake same day or in the next few days, please call us on 07772 630 332 and we will be happy to chat through our list of available "Last Minute Cakes" which can be collected in store. Please note the options vary from week to week and it's first come first served.
  • Can I collect my order from the shop?
    Collections are available from the shop during our normal opening hours (Wed-Sat 10:00-17:30 and Sun 10:00-16:00) on the day you select at checkout. Our address is 593 Cowbridge Road East, Cardiff, CF5 1BE.
  • My celebration falls on a Monday or Tuesday when the shop is closed, will my cake still be okay if I collect the weekend before?
    Yes absolutely! A cake collected on a Saturday or Sunday will be perfectly fine to enjoy on the Monday or Tuesday, providing you keep it in the fridge until the day of celebration. You'll then want to take it out of the fridge about an hour before needed so the cake can return to room temperature before cutting.
  • Do you offer delivery and what is the cost?
    We offer local Cardiff delivery to the following post codes: CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF64. Deliveries are on Wednesday or Saturday between 10:00-18:00. Deliveries are completed in-house by one of our friendly team and cost £10. Alternatively, if you're after a smaller treat delivery you can find us on Deliveroo!
  • What are the lead times on your cakes?
    Generally, our lead time for a celebration cake is 1-2 weeks. We can sometimes fulfil orders in less time, but it is recommended to give us a call first to check the date. If you're after cupcakes or other smaller treats, depending on quantity we can fulfil same day/1 days' notice - but the more notice the better. The calendar at checkout shows all the available dates for collection.
  • Do you offer bespoke cakes?
    Due to the high volume of cakes we're working on each week, we do only offer the options you can see on our website. We have over 90 different design and colour combinations with a large choice of flavours so hopefully there is a design to fit your theme! We can also personalise cakes with custom acrylic cake toppers (Happy 21st Name etc), if they're ordered in line with our cake lead times.
  • Do you offer wedding cakes?
    Yes we do offer our menus to wedding clients! There are three menus to choose from (Classic, Party, Occasion). Size-wise, we offer 6", 8", 10" and also a special 2-Tier option in our Occasion range. We can also create our smaller treats in larger quantities if you're looking to feed a larger number of guests. Please call us on 07772 630 332 or email info@letthemseecake.com and we'll be happy to go through all of the options with you!
  • How long do your celebration cakes last?
    Our celebration cakes will stay fresh for 5-6 days providing they are kept refrigerated. If you have leftover cake, you can also wrap it up in clingfilm and pop it in your freezer for a rainy day.
  • Do the cakes travel well?
    They certainly do! When transporting a celebration cake it's best to place the cake somewhere flat and secure, ideally in the boot of the car or the passenger footwell. In warmer months it's highly recommended to have your air-con on for the entirety of the journey and then place the cake into the fridge once you have arrived to the venue/home.
  • Where should I store my macarons to keep them fresh?
    Our macaron boxes will stay fresh for up to a week providing they are kept refrigerated (ideally in an air-tight container).
  • How should I store my cupcakes?
    Cupcakes are best stored at room temperature and they will keep for several days.
bottom of page